Non Attendances

Unfortunately we had a total of 50 missed appointments in March 2024 which has resulted in 13.3  hours of wasted appointment time. Missed appointments cause the waiting times for an appointment to be much longer than necessary. 

Patients will be removed from the practice list if they continue to miss appointments. 

You can cancel your appointments by phone, email or by using your online services app. 


Need help with your muscle or joint problems?
NHS South East Essex MSK app is now available to all patients. It’s a FREE, easy-to-use tool helping you to self-manage your muscle, bone, and joint (MSK) injuries and

For more information please visit the GetUbetter section on our website: GetUBetter

National data opt-out

The national data opt-out was introduced on 25 May 2018, enabling patients to opt out from the use of their data for research or planning purposes, in line with the recommendations of the National Data Guardian in her Review of Data Security, Consent and Opt-Outs

Patients can view or change their national data opt-out choice at any time by using the online service at or by calling 0300 3035678.

By 2020 all health and care organisations are required to be compliant with the national data opt-out policy. NHS Digital and Public Health England are already compliant and are applying national data opt-outs. 

Canvey Island Primary Care Network

 Canvey Island Primary Care Network

The Island Surgery is a member of the Canvey Primary Care Network  

What is a Primary Care Network?

Primary Care Networks (PCN) offer a new way of organising care, bringing together all local health and care services in a local area to deliver more joined up care to local populations (usually covering around 50,000 people)

When fully developed, PCNs will include:

  • GP services 
  • Pharmacies 
  • Community health services
  • Mental health services
  • Adult social care 
  • Voluntary organisations

NHS Long Term Plan

The majority of PCNs were set up in July 2019 as a response to the NHS Long Term Plan published in January 2019, which proposed a new way of delivering health and care services. It has been driven by the need to create a more joined-up, less fragmented approach to health and care, making it more personal and closer to where they live.

What can you expect from your PCN

Additional healthcare professionals are being recruited to work on behalf on Primary Care Networks.  New roles include Advanced Nurse Practitioners, Clinical Pharmacists, Mental Health professionals and Social Prescribing Link Workers.  By introducing a greater skill mix, local people will get more access to the support they need to keep people healthy and independent.  

The ultimate aim is to deliver better health outcomes for the local population, as well as a reduction in health inequalities. 

In the future, we will also see doctors, nurses and healthcare professionals working collectively to try to anticipate a patient’s needs, to avoid getting unwell in the first place. This will be part of a wider campaign to make people aware of the importance of taking better care of themselves to avoid future health issues.

Visit the Canvey Island Primary Care Network for more information:

Canvey Primary Care Network (

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