Canvey Island Primary Care Network
Our health services are under enormous pressure, but we are open and here if needed. You can help us and yourself by making sure you get the right care, in the right place, at the right time appropriate for your needs.
Please continue to be kind to staff, socially distance where possible and wear a face mask in healthcare settings.
Why are GP practices still working differently?
The pandemic is not over. GP practices have worked hard to provide a service throughout lockdown and continue to do so. To protect everyone, we must maintain safe infection control and minimise unnecessary physical contact.
How are practices working?
Most practices are using a telephone first service where you will be assessed to decide whether you need:
- to have a phone or video consultation
- help from a community pharmacy or other service.
This helps everyone get the care they need without having to travel to the surgery unnecessarily. Often, issues can be resolved with a telephone or video consultation, but if you need to be seen in person, you will be given an appointment.
Why do receptionists ask personal questions?
GP reception staff are a vital part of the health care team and ask questions in order to get you the best support. They are skilled in assisting with triage and treat all information you give them in complete confidence.
We will not tolerate abusive language or behaviour towards our staff.
I wanted to see my GP, so why am I seeing someone else?
Practices now offer appointments with a range of other healthcare professionals, including nurses, pharmacists, physician associates and paramedics, who can diagnose and treat health conditions.
This ensures you see the right person for your condition as quickly as possible.
Where else can I get help?
Visit www.nhs.uk for advice on common symptoms and a list of local services, or speak to your community pharmacist first for advice on minor illnesses.
If you need help when your GP practice is closed, visit 111.nhs.uk or call 111.
Always dial 999 in a life-threatening emergency.
GP Access Canvey PCN