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Weekend & Bank Holiday GP Service.

You can now see a GP or Nurse at weekends and bank holidays.  Weekend Service - GP HEALTH CARE ALLIANCE

National data opt-out

The national data opt-out was introduced on 25 May 2018, enabling patients to opt out from the use of their data for research or planning purposes, in line with the recommendations of the National Data Guardian in her Review of Data Security, Consent and Opt-Outs

Patients can view or change their national data opt-out choice at any time by using the online service at www.nhs.uk/your-nhs-data-matters or by calling 0300 3035678.

By 2020 all health and care organisations are required to be compliant with the national data opt-out policy. NHS Digital and Public Health England are already compliant and are applying national data opt-outs. 

Practice Policies

Named Accountable GP for all Patients

The 2015-2016 GP contract in England extends the requirement to provide a named accountable GP to all patients, rather than just the over 75.  The contract remains "practice-based", so overall responsibility for patient care has not changed.  The role of the named GP is to take responsibility for the co-ordination of all appropriate services and ensure they are delivered where required (based on the named GP's clinical judgement) to each of their patients.

Having a named GP means he or she will:

  • take the lead for ensuring that we offer you all the appropriate services we can
  • work with relevant associated health and social care professionals where necessary for your care
  • help to ensure that we recognise and respond to your physical and psychological needs
  • ensure you have access to a health check if you request one

Having a named GP does not mean: 

  • he or she will be available 24 hours a day
  • that you will have personal access to the doctor throughout the working week
  • that this is the only doctor or clinician at the practice who will provide you with care

You do not have to see your named GP when you book an appointment; you can and should feel free to choose to see any GP or nurse in line with current arrangements.

The named accountable GP for all patients registered at the Island Surgery is : 

                       Dr Ana Linacero-Gracia 

Patients over 75 will automatically continue to receive a letter informing of their named GP.

Confidentiality & Medical Records

Locked blue folderThe practice complies with the Data Protection Act, General Data Protection Regulations (GDPR) and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998, General Data Protection Regulations and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the Practice Manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Discrimination

The practice does not discriminate on the ground of race, gender, social class, age, sexual orientation or appearance, disability or medical condition.

The Island Surgery Mission Statement

Patient Charter

The Island Surgery Privacy Notice

The Island Surgery Privacy Notice For Children

Mid and South Essex Health & Care Partnership Population Health Management Development Program



 
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