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Non Attendances

Unfortunately we had a total of 51 patients missed appointments in September 2024 which has resulted in 13 hours of wasted appointment time. Missed appointments cause the waiting times for an appointment to be much longer than necessary. 

Patients will be removed from the practice list if they continue to miss appointments. 

You can cancel your appointments by phone, email or by using your online services app. 

GetUbetter 

Need help with your muscle or joint problems?
NHS South East Essex MSK app is now available to all patients. It’s a FREE, easy-to-use tool helping you to self-manage your muscle, bone, and joint (MSK) injuries and
conditions.

For more information please visit the GetUbetter section on our website: GetUBetter

National data opt-out

The national data opt-out was introduced on 25 May 2018, enabling patients to opt out from the use of their data for research or planning purposes, in line with the recommendations of the National Data Guardian in her Review of Data Security, Consent and Opt-Outs. 

Patients can view or change their national data opt-out choice at any time by using the online service at www.nhs.uk/your-nhs-data-matters or by calling 0300 3035678.

By 2020 all health and care organisations are required to be compliant with the national data opt-out policy. NHS Digital and Public Health England are already compliant and are applying national data opt-outs. 

Complaints

We aim to provide the highest of care at The Island Surgery however if you are not satisfied with the treatment you have received at this surgery please let us know.

How do you make a complaint?

If you wish to make a complaint please contact Jackie Brown, Practice Manager either by telephone or in person. However please note that the Practice Manager is not always available and if you plan to attend in person it is advisable to telephone the manager first to arrange an appointment.

Alternatively, if you feel the need to make a more formal complaint please write to: The Practice Manager, The Island Surgery, Central Canvey Primary Care Centre, Long Road, Canvey Island, Essex SS8 0JA

When you will receive a response?

Our policy is to acknowledge all complaints within 3 working days of receipt and complete any investigations, if required, within 10 working days. If this is not possible then a full explanation will be provided as to the reason for the delay. We aim to complete all complaints within 20 working days.

Please note that patients are not discriminated against when complaints are made.



 
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