Non Attendances

Unfortunately we had a total of 50 missed appointments in March 2024 which has resulted in 13.3  hours of wasted appointment time. Missed appointments cause the waiting times for an appointment to be much longer than necessary. 

Patients will be removed from the practice list if they continue to miss appointments. 

You can cancel your appointments by phone, email or by using your online services app. 


Need help with your muscle or joint problems?
NHS South East Essex MSK app is now available to all patients. It’s a FREE, easy-to-use tool helping you to self-manage your muscle, bone, and joint (MSK) injuries and

For more information please visit the GetUbetter section on our website: GetUBetter

National data opt-out

The national data opt-out was introduced on 25 May 2018, enabling patients to opt out from the use of their data for research or planning purposes, in line with the recommendations of the National Data Guardian in her Review of Data Security, Consent and Opt-Outs

Patients can view or change their national data opt-out choice at any time by using the online service at or by calling 0300 3035678.

By 2020 all health and care organisations are required to be compliant with the national data opt-out policy. NHS Digital and Public Health England are already compliant and are applying national data opt-outs. 



See our Appointment Times to see when you can see the doctor or the nurse

Telephone Consultations

In addition to our face to face consultations our GPs also offer telephone consultations at the end of their morning surgery. Patients have found these very useful when they are seeking advice and/or reassurance which do not require them to attend in person.

Cancelling Appointments 

If you are unable to attend your appointment please contact the practice as soon as possible. Appointments can also be cancelled using our online appointment system.

During 2022 we had 2110  appointments cancelled so thank you to all the patients who cancelled their appointments in good time enabling us to offer them to others.

Unfortunately we also had 1069 missed appointments which resulted in over 178 hours of wasted appointment time. As each appointment costs the NHS an average of £30, this has caused of loss over over £32,000. 

Missed appointments cause the waiting times for an appointment to be much longer than necessary. 

It is the responsibility of the patient to cancel booked appointments if they are unable to attend.  If a patient continues to fail to attend their appointments it may result in their removal from our practice list.

Out-of-hours GP services are changing

Enhanced Access

We want to provide the right services at a time which is convenient for you. We’ve listened to feedback from people in our local area, and we are making changes to our out-of-hours appointments to deliver better services for you.

The new way of delivering out-of-hours appointments will give you:

  • Access to more healthcare professionals. This new service will be delivered by professionals including GPs, nurses , Advance Nurse Practitioners(ANP) Paramedics and Physiotherapists. 
  • More choice about the type of appointment you want. These include a mixture of in-person face-to-face appointments, and remote appointments like telephone, video, or online appointments.
  • ·Make it more convenient for you to travel to out-of-hours appointments. These appointments are being planned and delivered locally, so it is likely they will available closer to your home.

From Saturday 1 October 2022, out-of-hours appointments will be available from 6.30pm to 8pm on Monday, Tuesday, Thursday and Friday . From 7am - 8am on Wednesdays and from  9am to 5:30pm on Saturdays.

Out-of-hours appointments were previously planned by Clinical Commissioning Groups (CCGs) on behalf of many GP practices in a bigger area. From Saturday 1 October 2022, this is now being planned and delivered locally by Primary Care Networks (PCNs).

We are working together with other GP practices in our local area as part of the Canvey Island Primary Care Network. You can find out more about Canvey Island Primary Care Network on our PCN website at Canvey Primary Care Network (

An out-of-hours appointment might not be at your regular GP surgery. When you book an appointment, you will be told where the appointment will be.

These appointments will not be available as walk-in appointments. You will need to book them in advance

To book an out-of-hours appointment, you should contact your regular GP practice in the usual way. They will advise you on the appointments which are available, and which healthcare professional is the right person to help you.

If you need medical help now but it's not an emergency, you can also go to 111 online or call 111.


Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website