Due to the Coronavirus (COVID-19) outbreak we are now cancelling all routine GP, ANP and Nurse appointments
We are working towards reducing the number of patients attending the surgery unnecessarily. This will help to protect patients and staff alike.
All appointment requests will be booked for a telephone triage appointment with a clinician who will assess the patient. The clinician will then decide if the patient will need to be seen face to face or if their medical need / request can be dealt with over the telephone.
Patients needing emergency appointments will be asked the following screening questions by the Care Navigation team:
1) Do you have a new continuous cough?
2) Do you have a high temperature?
Let’s hope that the steps we take now help to prevent the situation from worsening further down the line. In the meantime we thank you for your continued support.
Dr Ana Linacero-Gracia
Dr Rachel Baqai
What is the advice to patients and the public?
What to do if you have symptoms
Stay at home for 7 days if you have either:
- a high temperature
- a new continuous cough
This will help to protect others in your community while you are infectious.
Do not go to a GP surgery, pharmacy or hospital.
You do not need to contact NHS 111 to tell them you’re staying at home.
We will not be testing people who are self-isolating with mild symptoms.
Information for the public is available at www.nhs.uk
Online Booking System
Due to the Coronavirus (COVID-19) outbreak we have been advised by NHS England to switch off our online appointments. This will allow the care navigators on reception the opportunity to triage appointments to make sure that patient's presenting with coronavirus symptoms are signposted to NHS 111 as per the NHS and Public Health guidelines.
We are sorry for any inconvenience this may cause and will of course switch the online booking system back on as soon as it is safe to do so.
If you have any questions in relation to the coronavirus please visit: https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public
Appointment system changes.
Following patient feedback regarding the difficulties in obtaining routine appointments we are now piloting a new appointment system. We hope that this new service will help to improve patient access. We are still offering same day emergency face to face appointments, Telephone appointments and routine appointments with Doctors , Advanced Nurse Practitioners , Mental Health Workers, Nurses and Health Care Assistants. Any feedback on our new appointment system will be greatly appreciated.
Important Notice Regarding Repeat Prescriptions.
From 1st February 2020 we are required by NHS England to issue and send repeat prescriptions electronically directly to the pharmacy, rather than in paper form.
If you have already nominated your chosen pharmacy we will continue to send your prescriptions directly to them.
If you do not have a nominated pharmacy, from 1st February we will send your prescription electronically to boots pharmacy in this building.
You can change your preferred pharmacy at any time by either informing us or informing your new pharmacy.
We regret to inform you that with effect from 31st December 2019 Dr Ramoutar will no longer be a partner at the Island Surgery. She will be unavailable to see patients from 11th November 2019. Dr Ramoutar will be missed by staff and patients alike. We would like to thank Rena for all of her hard work and we wish her well in her future endeavours.
Local evening and weekend appointments available
Patients who are registered at this practice can book an appointment to see a GP or nurse at the weekends (on Saturday and Sunday). Appointments will either take place at Hawkesbury Road Surgery, Canvey and Audley Mills Surgery, Rayleigh. Talk to the practice receptionist to find out more or book an appointment.
Friends and family test
Please let us know how we are doing by completing our friends and family test.
Online appointment booking
You can now book routine GP appointments online up to 6 weeks in advance. Our online appointment system also allows you to view and cancel booked appointments.
Online repeat prescription service
By logging in to our secure online system you will be able to see all of your repeat medication. You can request your repeat medication upto a week before it is due simply by ticking the items you require.
Get your personal online user details
You can collect your user details from our reception staff. Your confidentiality is important to us and therefore we will only give user details to the patient in person with appropriate ID.