Non Attendances

Unfortunately we had a total of 50 missed appointments in March 2024 which has resulted in 13.3  hours of wasted appointment time. Missed appointments cause the waiting times for an appointment to be much longer than necessary. 

Patients will be removed from the practice list if they continue to miss appointments. 

You can cancel your appointments by phone, email or by using your online services app. 


Need help with your muscle or joint problems?
NHS South East Essex MSK app is now available to all patients. It’s a FREE, easy-to-use tool helping you to self-manage your muscle, bone, and joint (MSK) injuries and

For more information please visit the GetUbetter section on our website: GetUBetter

National data opt-out

The national data opt-out was introduced on 25 May 2018, enabling patients to opt out from the use of their data for research or planning purposes, in line with the recommendations of the National Data Guardian in her Review of Data Security, Consent and Opt-Outs

Patients can view or change their national data opt-out choice at any time by using the online service at or by calling 0300 3035678.

By 2020 all health and care organisations are required to be compliant with the national data opt-out policy. NHS Digital and Public Health England are already compliant and are applying national data opt-outs. 

LGBTQ+ Information


 LGBTQ+ Information 

Pride in Practice Award

As an organisation, The Island Surgery is committed to equality and valuing diversity and ensuring we meets its obligations to all sectors of the community in the health and social care services it commissions. Our goal is to ensure that these commitments, reinforced by our values, are embedded in our day-to-day working practices with all our stakeholders, colleagues and partners and visitors. We will provide equality of opportunity and we will not tolerate discrimination on grounds of gender, gender identity, marital status, pregnancy and maternity, sexual orientation, race, colour, nationality, religion or belief, age, disability, HIV positivity, working pattern, caring responsibilities or political beliefs - or any other grounds.

This practice undertakes yearly training on equality and diversity and our policies are updated annually.  The Practice actively promotes and supports the ethos and the requirements of the Equality Act 2010


Please Let us know your preferred pronouns. 

Safe Space

NHS guidance for trans and non -binary screening

LGBTQ Cervial Screening Guide

LGBTQ Local Information

Information for trans people

LGBTQ Cultural Calendar 2022

Consent and Treatment of Children and Young Person Policy

Equality ,Diversity and Human Rights Policy

Gender Identity Policy

Zero Tolerance Policy


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