Zero tolerance Policy
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way.
The Practice has a zero tolerance of all forms of abuse and no abuse of staff or any other person on the practice premises is acceptable whether verbal or physical. The practice defines aggressive behaviour to be any personal, abusive and aggressive comments, bad language, physical contact and aggressive gestures.
Verbal or aggressive behaviour will be reported to the practice manager who will keep a log of all incidents. Physical abuse or any threat of physical abuse towards a staff member will be reported to the police and the patient will be removed immediately from the list.
Campaign video to end abuse in GP practices.