Non Attendances

Unfortunately we had a total of 47 missed appointments in January 2024 which has resulted in 12.4 hours of wasted appointment time. Missed appointments cause the waiting times for an appointment to be much longer than necessary. 

Patients will be removed from the practice list if they continue to miss appointments. 

You can cancel your appointments by phone, text, email or by using your online services app. 


Need help with your muscle or joint problems?
NHS South East Essex MSK app is now available to all patients. It’s a FREE, easy-to-use tool helping you to self-manage your muscle, bone, and joint (MSK) injuries and

For more information please visit the GetUbetter section on our website: GetUBetter

National data opt-out

The national data opt-out was introduced on 25 May 2018, enabling patients to opt out from the use of their data for research or planning purposes, in line with the recommendations of the National Data Guardian in her Review of Data Security, Consent and Opt-Outs

Patients can view or change their national data opt-out choice at any time by using the online service at or by calling 0300 3035678.

By 2020 all health and care organisations are required to be compliant with the national data opt-out policy. NHS Digital and Public Health England are already compliant and are applying national data opt-outs. 

Repeat Prescriptions

pharmacist For safety reasons we do not take requests for repeat medication over the telephone.

There are many ways to order your repeat prescription. Whichever way you choose please allow us at least 2 working days to prepare your prescription and for it to be checked and signed by the doctor.

How to order your repeat prescription?

Online - Requests can be made using our online service upto 1 week in advance. Ask at our reception for your user details.

Return your repeat slip to the surgery - Requests can be posted into the prescription box in the surgery reception area, sent by post to the surgery address above or alternatively faxed to 01268 439233


Please use the computerised repeat script form where possible to avoid the risk of errors and remember to tick all items required.





Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website